Questions, honestly answered.

Worldwide. We ship from our Oregon warehouse for North America and a partner in Rotterdam for the EU and UK. Asia-Pacific orders go via Singapore.

US: 2–4 business days standard, next-day for $12 extra. EU/UK: 3–6 business days. APAC: 5–9 business days. We email tracking the moment your label prints.

DDP (delivered duty paid) for EU, UK, AU, NZ — what you see at checkout is the final price. DDU elsewhere; the carrier may collect the local VAT on delivery.

PO boxes yes, on standard shipping. Freight forwarders yes, but we can't honor the extended warranty in that case — too easy to lose the chain of custody.

30 days from delivery. Item should be unused or barely used — we resell open-box at a discount, so a returned item with cable rash is fine; a returned earbud with earwax is not.

Free for US and Canada. EU/UK: prepaid label, $8 deducted from refund. APAC: buyer ships back at their cost.

Returns of items bought on Amazon go through Amazon's flow — we can't process them on our end. But our support team can usually escalate if Amazon support is being slow.

We refund the same day we receive the package. Your card statement usually shows it within 3–5 business days; some banks take a week.

Manufacturing defects, premature wear, and — for buyers who register their purchase with us — accidental damage (one per product). Not covered: intentional damage, water damage on non-IPX products, or modifications.

Register your purchase here (works for Amazon orders too — just have the order ID handy).

Email support with photos and your registration email. We'll express ship a replacement to your local address — covered under the warranty.

All major cards, Apple Pay, Google Pay, Shop Pay, and PayPal. Crypto via a partner — let us know if you want that option.

Never on our servers. Tokenization handled by our payment partner (PCI-DSS Level 1). We only see the last 4 digits.

If our own Amazon listing is lower than this site's price, yes — we'll refund the difference. We don't match other retailers; their warranty isn't ours.

Dry microfiber cloth for the buds. Isopropyl alcohol (70%) on a cotton tip for the mesh — don't soak. Charging case: brush out lint, don't use canned air directly.

Lithium cells degrade — expect ~80% capacity at 500 cycles. If you're seeing a sharp drop within the first year, that's a defect; warranty replaces.

Yes for keyboards (switches, keycaps, USB cable), backpacks (zippers, sternum strap), and bottles (lid). Email support@ for a quote — usually $4–18 + shipping.